Learn how to attract and retain the new breed
of savvy consumers to your business!

“Done for you” Consumer engagement service

Consultation
unhappy carer

What do we already know about consumer engagement?

Understanding and engaging with your consumers and their representatives has never been more important. 

  • Consumers and carers have told the Aged Care Royal Commission they don’t feel heard or included.
  • Most providers don’t have proactive consumer feedback or engagement strategies.
  • Consumers and carers are becoming more savvy with online participation options.
  • Consumers and carers want to have more input.
  • Consumers and carers choose providers who value the voice of ‘lived experience’.

Are you confident that your organisation can demonstrate you meet all of Standard 1 (Consumer Dignity & Choice), PLUS the consumer statement in each of the Quality Standards?

What do we know from the Aged Care Royal Commission?

The Aged Care Sector is ‘on notice’ to engage more fully with consumers and carers. Quality Assessors are seeking evidence of genuine partnerships and demanding better outcomes for consumers.

  • Most providers have inadequate consumer representation.
  • Satisfaction surveys don’t always tell the real story.
  • Handling complaints is difficult, stressful and expensive.
  • Advocacy services say most complaints are avoidable.
  • Complaints to the commission are detrimental.
Unhappy consumer thinking about aged care Royal Commission

Genuine and guided participation via our Done-For-You Engagement Service is your ticket to happier consumers and better Quality outcomes!

Done for You from the comfort of your own home office

Responding to the changing times has challenged providers to connect with their consumers in new and meaningful ways, to ensure that a consistent and purposeful dialogue is maintained.

Anna Millicer is sharing her expertise with home care providers wanting to get the edge in Consumer Engagement and outcomes in line with best practice and the Aged Care Quality Standards.

Call or email Anna to discuss joining our next intake.

Aged care consumer engagement service

Included in Your Done For You Consumer Engagement Service:

This unique membership offering to home care providers is just  
$747 + GST per month (min. 12 months).

Premium
Membership

$ 747 Per month + GST (min 12 months)
  • Anna will personally chair your monthly Consumer Advisory meetings for you via Zoom!
  • Scoping survey of your current consumers to identify priority areas for action, including summary report and recommendations.
  • Customised monthly ‘Agenda Pack' that works through relevant topics aligned with Aged Care Quality Standards and other hot topics in the sector.
  • Everything you need, step-by-step, to establish your own Consumer Advisory Committee. Includes email and letter scripts, implementation guide and bonus handouts!
  • Meeting summary and minutes supplied to you and your consumer participants following every meeting.
  • Annual ‘members only’ Consumer Engagement Survey for all your clients, including Individual Report Card to link to your Continuous Improvement Register.
  • Access to advice and expertise.
  • Report annually to your Board of Management or Directors’ meeting.
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Testimonials

What other professionals have said...

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Meet Your Mentor

Anna has worked in community aged care for over 25 years and has spent 10 years pioneering evidence-based Consumer Directed Care and Consumer Engagement models.

Anna Millicer